Battery Replacement and Repair Service
We started the repair service to help people to save a bit on these expensive toothbrushes. Though we can't justify the time spent on repairing, so many times we are truly motivated by the hearty words from and wonderful interaction with our customers. If you are looking for positive toothbrush repair experience, you come to the right place. For the following, we are grateful that she had the warmest consideration for us.
A customer, cohoel, who looked for a better way than feedback, wrote us the following recommendation: "The service is truly great. They provide a much needed service in an expert fashion, and are extremely responsive to their clients.
In October when the batteries in our Sonicare toothbrushes died and I tried to purchase replacement batteries from Phillips, they said it was impossible to replace the batteries, and that I had to dispose of the toothbrushes and buy new ones. I don't like to throw products away unnecessarily and so I searched for replacement batteries on Internet. The "E Toothbrush Care" store sells replacement batteries and also offers a replacement service that takes care of the delicate matter of opening the toothbrush handle, removing the old batteries, and soldering in the new ones. I chose the replacement service, and sent the handles to them per their clear instructions. They installed the new batteries and returned the handles to us promptly. The installation was excellent; I could see no signs that the toothbrush had been worked on. My husband thinks that with the new batteries the toothbrushes work better than new. Later on, they took the time to help solve an unrelated toothbrush problem. We recommend their service highly to any person with electrical toothbrush problems. Their service and attitude are excellent, and price is very reasonable."
Why spend a lot of money to buy a new toothbrush system, including toothbrush head, handle, and charger when you can fix your one one? Bring your toothbrush to life again by replacing the dead rechargeable battery with a new one. If the old battery dies down gradually, 95% of chance that replacing with a new battery will work. We replace it for you professionally. When you receive your handle back, it will work like new and should last as long as the battery in your old handle did.
Best of all, you pay only after your handle is tested to work after handle is fixed (except an inspection fee for DiamondClean model, see below for more details). Repair work is covered by 45 days service warranty. Refurbished parts are available for sales at the service price below.
We locate in US and provide this service for domestic and international customers. Email us for exact international shipping charge.
You get your handle repaired in the following steps:
- Email etoothbrushcare@gmail.com with your name, return shipping address, toothbrush handle model name and if possible, model number (we only service the models listed below), and a brief description of problem. Your request will be ignored if such information is not completed. Use the following template in your request email for your convenience. We will reply with shipping instruction within 24 hours. Check your email spam folder in case you don't receive our response.
Name and Return Address:
Model Name and Model Number:
Brief Description of Problem: For example, Time between charge is getting shorter; Weak vibration; etc.
- Mail your handle at your expense (Suggest USPS First Class / Priority with tracking, UPS, or FedEx -- registered mail only takes longer thus not recommended).
- We replace battery/parts and test handle for a full charging and discharging cycle (at least a dozen 2-minute brushing after a full charge).
- We ship your handle back after payment is cleared.
Name and Return Address:
Model Name and Model Number:
Brief Description of Problem: For example, Time between charge is getting shorter; Weak vibration; etc.